How long does delivery take?
Orders are processed within 1-3 business days. After shipping, delivery typically takes 7-14 business days to the United States and 10-20 business days to other destinations. You will get tracking information by email and can follow your order on our Track Order page.
Where do you ship?
We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, most of Europe and selected countries in Asia and the Middle East. Enter your address at checkout to see whether we deliver to you.
Is shipping free?
Yes. Standard shipping is free on all orders as part of our current promotion.
Do I have to pay import duties or taxes?
No. All import duties and taxes are included in your order, so there are no extra customs or delivery fees when your package arrives.
What is your return policy?
You can return an item within 30 days of delivery. Email us first and we will send return instructions. See our Return & Refund Policy for details.
What if my item arrives damaged or does not work?
Contact us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you.
Can I cancel or change my order?
Contact us as soon as possible. We can cancel or change orders that have not shipped yet.
Will the massager feel too strong?
No. You choose from 3 massage levels, from gentle to firm. Heat is optional with 2 levels, and you can turn it off at any time.
Are your massagers medical devices?
No. They are personal massagers for general relaxation and are not intended to diagnose, treat, cure or prevent any condition. If you are pregnant, have a medical condition or use an implanted medical device, ask your doctor before use.
How can I contact you?
Our support is available 24/7. Email support@mergenora.com or use our Contact Us page, and we will get back to you within 1-2 business days at the latest.