Refund policy
Return & Refund Policy
We want you to be happy with your purchase. If you are not, you can return it within 30 days of delivery.
How to return an item
- Email us at support@mergenora.com within 30 days of delivery with your order number and the reason for your return.
- We will reply within 1-2 business days with return instructions. Please do not send anything back before we confirm.
- Pack the item with all included accessories (for example the strap and charging cable) and ship it as instructed.
Refunds
Once we receive and inspect your return, we will refund the purchase price to your original payment method within 5-10 business days. Your bank or card issuer may need additional time to post the refund.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. In that case we will cover them.
Damaged, defective or incorrect items
If your item arrives damaged, does not work or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or issue a refund, whichever you prefer.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel orders that have not yet shipped.
Questions
Contact us at support@mergenora.com and we will be glad to help.